Shipping policy

At Rovellay, we are committed to delivering your order safely and on time. Please read our shipping policy below to understand our order processing and delivery process.

Order Processing

All orders are processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

We currently offer delivery across Pakistan.

• Major Cities: 2–4 business days

• Other Areas: 3–6 business days

Delivery times are estimates and may vary depending on the destination, weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order.

From time to time, Rovellay may offer free shipping promotions on selected orders or products.

Order Tracking

Once your order has been dispatched, you may receive a tracking number through your provided contact details. You can use the tracking information to check the status of your shipment.

Delivery Issues

Please make sure that your name, phone number, and delivery address are correct when placing your order.

If your package is delayed or you experience any delivery issue, please contact us and we will do our best to assist you.

Damaged or Incorrect Orders

If you receive a damaged, leaking, or incorrect product, please contact us as soon as possible after delivery and provide clear photos/videos of the package and product. Our team will review the issue and assist you accordingly.

Contact Us

For any shipping-related questions or concerns, please contact Rovellay Customer Support through the contact details provided on our website.

Rovellay — Healthy Hair, Every Day❤️